Credit Card Processing
Complete merchant account setup and credit card processing services for businesses of all sizes.
- Visa, MasterCard, Discover, Amex acceptance
- Competitive processing rates
- Monthly statement reporting
⭐ 1.7 (12 reviews)
Visibility score: 66 out of 100Based on 12 customer reviews
Address: 435 Tesconi Cir, Santa Rosa, CA 95401, USA
Phone: (855) 580-2682
Hours: Friday 9:00 AM – 5:00 PM, Monday 9:00 AM – 5:00 PM, Sunday Closed, Tuesday 9:00 AM – 5:00 PM, Saturday Closed, Thursday 9:00 AM – 5:00 PM, Wednesday 9:00 AM – 5:00 PM
Parking: Office parking available, street parking nearby
Peak times: Business hours Monday-Friday 9am-5pm
Nearby neighborhoods: Terra Linda, San Anselmo, Fairfax
Nearby landmarks: Near Downtown San Rafael, Close to Marin County Civic Center, Highway 101 accessible
Complete merchant account setup and credit card processing services for businesses of all sizes.
Full point-of-sale system setup including hardware, software, and training for your staff.
Comprehensive merchant account management including setup, maintenance, and ongoing support.
Business consultation to optimize payment processing and reduce transaction costs.
⭐ 1.7 out of 5
12 total reviews
Mixed feedback with service quality concerns emerging in recent reviews. 12 total reviews available.
“Our companies have enjoyed working with City POS and the team for several years and it has gone extremely well. The responsiveness has been incredible to issues that have come up and they have handled them quickly and with professionalism. City POS certainly goes the extra mile to make sure that the customer is happy and I am happy to recommend them for any business in need of credit card processing and/or a full scale POS implementation. Great company!”
— Eric Friedlander“Liars on Rates. Total Scammers. If I could rate this company zero stars, I would. Everyone there is unprofessional. From their CEO not returning the 20+ messages left, to Scott Bagala and Perlita being rude or non-responsive on correspondence. In short, they promised to match my existing merchant account rates to earn the business, then had lots of random fees that were added on months later. I had to have Redwood Credit Union step in to help get most of the money back. They I got charged another B.S. fee and Scott's e-mail reply was "didn't RCU already give you a bunch of money back." Wow! Real professional guys! City POS is horrible. Stay away at all costs.”
— James“If I could give zero stars for this company I would! The salesman(TH) had so many promises about low rates, the best rates…blah,blah,blah. This company didn’t forward tips for 4 1/2 months to my merchant account. When I realized the problem, I brought it to the salesman’s attention(TH). He said, “I’m just a salesman” so “I’ll forward it to the boss”(AH). Well, here we are 11 months later and they STILL haven’t processed all the tips. I still have a massive amounts of declines and chargeback fees and processing fees that this company has done nothing about. Also, in August they didn’t processed 2 weeks of credit card charges or tips, and blamed it on my employees. I have emailed the boss(AH) twice, with no response. This company is full of promises that they don’t stand by. They don’t return emails when there is a problem of this nature. They’ll ghost you. If you go with this company, at some point, You’ll be sorry and regret you ever heard of this company. That’s where I’m at! DON’T SIGN UP WITH THIS COMPANY!!!”
— DAWN NUNES“Had the worst experience dealing with this company, due to the pandemic I reached out to my so called representative to cancel my POS, he did. Then it turns out I get a $1000 cancellation fee due to early termination, which is part of the contract, I get that. But why didn’t this rep warn me about this fee, that’s his job to keep me informed and have my back. Besides them being expensive and having fees for everything, they really don’t care about small business, they are just trying to squeeze as much money as they can from us. At the end I reached out to the Rep and asked if he could reinstate my account so I could get my money back and keep it going. He did and said that would get my fees returned, they never did and kept charging me the monthly fee. I just took this loss and cancelled completely. Using Square now, much happier , no monthly fees, and the client pays the CC fees if they want to use credit cards”
— Sergio ValenciaWe work with restaurants, retail stores, service businesses, and various other merchants throughout Marin County and the North Bay area.
We work to provide competitive processing rates and can often match existing merchant account rates during the sales process.
We specialize in Clover POS systems and can handle complete installation, setup, and staff training for your business.
Setup times vary based on business type and requirements, but we typically complete installations within 1-2 weeks of approval.
Yes, we offer ongoing support for both POS systems and merchant account issues, with local presence in the San Rafael area.
Status: Open for consultations
Peak hours: Weekday business hours
Service focus: POS installations
Popular this month: Clover systems, Processing setup
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